consumer rights | Mike True Dot Net

"Understanding Consumer Rights"

by Michael S. True, M.Ed

This easy-to-understand overview of Consumer Rights has been created for program administrators and individuals seeking a basic knowledge of these issues. This information not only provides references to the law, but also instills a healthy respect for human rights.

This read-along training can be presented in a group setting or given privately to an individual needing to enhance current knowledge and skills. Packet kits include questions for discussion, a pre and post test, and test key.

Topic Headings Include: Introduction; Focus on Consumer Rights; Federal And State Rights Of Developmentally Disabled Persons in Institutions and Community Care Facilities; and Personal Rights, From Your Consumer's Viewpoint. NOW INCLUDES SPANISH VERSION!

Sample Text:

Objectives:

At the end of this unit participants will be able to:

1.Understand and discuss the purpose for protecting consumer rights

2. Locate and use a program authorized list of consumer rights to reference or share with others

3. Understand and follow specific guidelines regarding the treatment of consumers within their care

4. Understand the legal obligations concerning insuring consumer rights

"For those of you who have chosen to provide care for others, something extra is expected. Not only will you be looking out for the physical needs of these individuals but also for their personal well-being. This will always include ensuring their protection under the law...

As far back as the early 1970s, the parents and families of persons who had been placed in institutional settings began to put pressure on their federal representatives to enact laws for the protection of their loved ones. As we study these laws, you'll see that they go a long way toward preventing abuse and neglect. It was a fact, that prior to this time, individuals living in most of these places were not well cared for. Often they were not cleaned up or dressed properly, their possessions were stolen, they were subject to experimentation, and physically restrained against their will. Few care providers seemed concerned since these people were considered social outcasts..."

"...The "Bill of Rights" section of the Act states that it is the government's policy to encourage states to provide appropriate services and habilitation to people with developmental disabilities. ("Habilitation" means the education, treatment, and training that allows developmentally disabled people to achieve their maximum potential.) Treatment should maximize the developmental potential of an individual and should be provided in the least restrictive setting possible. (42 U.S.C. § 6000.)..."

Each person with a developmental disability has the same rights, protections, and responsibilities as all other persons under the laws of each state and under the laws and Constitution of the United States. Unless otherwise restricted by law, any person with a developmental disability may exercise these rights, at will. The following is a listing of personal rights provided to persons with disabilities. These rights include, but are not limited to:

(a) A right to treatment and habilitation services. Treatment and habilitation services shall foster the developmental potential of the person. Such services shall protect the personal liberty of the individual and shall be provided under conditions, which are the least restrictive necessary to achieve the purposes of treatment.

(b) A right to dignity, privacy, and humane care.

(c) A right to participate in an appropriate program of publicly supported education, regardless of the degree of handicap...

"...As has been said before, most of your consumers will not have a clear idea, if any idea at all, what their personal rights might be. Their quality of life will be directly affected by your ability to teach this information to some, but to others, you will need to provide opportunities for them to exercise these rights, regardless of their level of understanding.

Discussion Questions: (sample)

2. If you were working with someone with a severe disability how would you determine his or her religious preferences? How would you assist them in maintaining or increasing social contacts?

Pre and Post Test (sample questions)

True/False - write T or F in blank space

_____1.Consumer rights are protected by Constitutional, State and local laws.

_____2. A facility where consumer rights have been violated can be fined and/or closed down.

_____3.A person with a developmental disability does not have the same rights or protections as all other persons under the laws.

Test also includes Multiple Choice and Matching questions for a total of 15.

The complete packet is 7 published pages of text, a two page competency test, (pre-post), and test key, (8 1/2" x 11" pages when printed from files.)

All text files are formatted in Microsoft Word and will be sent by way of email unless otherwise agreed upon. This training packet consists of 7 files and is currently priced at $79.95. These files are available for UNLIMITED** use in making your own packets in-house and can be used as often as you like within your program without further cost to you!

To purchase: Use my Paypay or Venmo accounts – username: mstrue1@hotmail.com (Michael True) - Provide Training Packet Title: "Understanding Consumer Rights" and include recipient's email address.

For personal assistance or for any questions you may have, contact me:

Michael True C/O TruEnergy Enterprises

At: mstrue1@hotmail.com - or phone: 504-906-9343

(ALL PACKET FILES WILL BE MAILED WITHIN 48 HOURS OF RECEIPT OF PAYMENT

**Use of the "Understanding Consumer Rights"© 2002-2024 packet is subject to all Copyright Laws. Possession of the Authorized Microsoft Word files constitutes permission to copy the training materials for use in only the program(s) or service(s) to which the buyer is associated at the time of purchase. Transfer of data for use in other programs or services without prior consent of the author is strictly prohibited. Michael S. True, Author and TruEnergy Enterprises - All Rights Reserved.

If this product, (7 Microsoft Word files) is defective as a result of corrupted files, it may be replaced for up to 30 days from the date of purchase without further charge to the purchaser. Simply contact me and a replacement set will be sent upon verification of the original purchase.

"Understanding Consumer Rights" is also available as part of the special promo below...

Choosing of our 6-Pac (6 Individual Staff Development Packets), or MultiPac (12 Individual Staff Development Packets), CAN SAVE YOU UP TO 60% off individual packet prices! Each of the twelve topics are covered masterfully in self-contained MSWORD files that include Questions for Discussion, tests, and Administrative Supplements. Two economic ways to enhance your staff development program today!

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